Managing Extensions, Expansions, and Renewals

Sabina Pons is General Manager at Growth Molecules, a strategic advisory firm specializing in customer success for B2B/B2B2C SaaS companies . Sabina has served as Chief Customer Officer, Global VP of Customer Success and Support for companies that she’s helped to scale from $14M to $100M and beyond. Sabina holds a Masters in Leadership and Communication from Gonzaga University In this guide, she walks through the renewal process including how to prepare, different types of renewals, contracting challenges, and how to deal with tricky renewal scenarios.