In-depth guidance to help companies make new hires, launch new functions, and optimize processes.
Customer Success Managers are a proactive link between a company and its customers, a key component of any churn prevention strategy.
For many companies, churn is highest early in the customer lifecycle. Design onboarding to ensure that customers see value fast.
The seed of churn could start before you even make the sale. An ICP allows you to identify and prioritize your best-fit prospects.
Identify tactics to drive lead volume, decrease CAC, improve retention, increase average customer value, and more.
If a guide is helpful, follow-up with the expert who authored it.
Bring heads of marketing, sales, finance, etc. together for functional roundtables with guest experts
Organize and share whitepapers, templates and other portfolio resources.
Offer top-notch portfolio support, without a huge operations team
Reinvent the wheel (a lot) - Instead of learning best-practices, rediscover them through trial-and-error
Reinvent the wheel (a lot) Instead of learning best-practices, rediscover them through trial-and-error
Make do with mass media - There's valuable content in books, blogs, and podcasts, but you can't ask a follow-up question
Make do with mass media There's valuable content in books, blogs, and podcasts, but you can't ask a follow-up question
Vetted expertise, all in one place - Draw on the accumulated wisdom of specialists across sales, marketing, CS, and more
Vetted expertise, all in one place Draw on the accumulated wisdom of specialists across sales, marketing, CS, and more
Talk to experts whenever you need - Consult with an expert who's faced the problem; calls can usually be scheduled within a week
Talk to experts whenever you need Consult with an expert who's faced the problem; calls can usually be scheduled within a week