GUIDE RECOMMENDATIONS FOR
Designing a land and expand customer success function
Recommended because: Boaz can be a good thought partner on identifying the right qualities for a CS leader, and for planning the upsell strategy (he may recommend that with such a large selling price, sales stays more involved). Maranda could be an additional resource on evaluating and hiring CSMs.
Optimizing customer onboarding
Recommended because: Donna specializes in driving value during onboarding by layering in education and enablement on top of implementation.
Planning partnership strategy
Recommended because: Carta is hiring for a partnerships/business development role
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