Structuring and Scaling a Post-Sales Org
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Questions covered in this guide:
What should the primary objectives of post-sales teams be?
What are the different teams within the post-sales org?
How do the ideal post-sales leader and team shift as the company scales?
When should you charge for services or implementation?
When would you leverage a partner or a partner network?
How do you identify strong partners and ensure a consistently good customer experience?
What system(s) of record should you use for post-sales tracking? What other tools are in the tech stack?
What are the most important pieces to get right?
What are the common pitfalls?
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