Hiring Customer Success Managers
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Questions covered in this guide:
What do CSMs do?
Why hire specialized CSMs?
When does it make sense to hire CSMs?
How do you determine how many CSMs you need?
What are the key parts of the CSMs job?
What are the relevant “types” of CSMs?
What backgrounds should you look for in CSM candidates?
What qualities or skills should be on your hiring scorecard?
What should you ask in the interview?
Are there any tests or work samples that can help you identify great CSMs?
What are the common pitfalls?
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