Predicting and Preventing Churn with Customer Health Scoring

Ed Powers is a Principal Consultant at Service Excellence Partners, where he helps companies take an enterprise-wide approach to addressing churn. He’s previously led customer success at simPRO, a field service management software company, and InteiliSecure, a managed security services provider. In his consulting work, he has also helped over thirty different SaaS and Managed Service Provider companies improve their customer experience, reduce churn, and grow installed base revenue. In this guide, he explains how companies can use regression-backed customer health scores to predict and prevent customer churn.