Multi-time CCO and post-sales expert
Rod Cherkas is the CEO of HelloCCO, a consulting firm that partners with Chief Customer Officers and their leaders at fast-growing companies to develop, execute and scale their post-sale functions. He's previously served as VP of Global Professional Services at Gainsight, SVP of Customer Success at Narvar, Global VP of Customer Success at Marketo, CCO at Sequoia, and Vice President of Customer Care at RingCentral. Rod's expertise spans all post-sales functions.
Areas of Expertise
1.
Customer Onboarding and Implementation Offerings
Rod can help you create scalable onboarding experiences and implementation offerings to accelerate time to value and expand adoption.
2.
Delivery Partner Programs and Success Management
Rod can help you design delivery partner programs to expand their implementation capacity, support larger clients, and improve profit margins.
3.
Customer and Partner Education Programs
Rod can help you build Education strategies and offerings that enable fast-growing businesses onboard, engage, and retain their customers at scale.
4.
Revenue Retention and Expansion
Rod can help you design and implement data-driven approaches to increase net retention rates by reducing churn and capitalizing on expansion opportunities.
5.
Post-sale Operational Efficiency and Profitability
Rod can help you streamline and scale your post-sale operations to optimize productivity, improve profitability and maximize shareholder value.