Customer Success Leader with experience at B2B and B2C software companies from 10-500 employees, specializing in early to mid-stage startups.
Maranda is currently Senior Vice President of Customer Success at HourWork, helping companies recruit and retain their hourly employees. She’s previously built customer success from scratch four times, growing teams of up to 15-20 CSMs. Maranda has worked at companies like Swiftly, Lending Club, HelloSign, Castlight Health, and Pared. Maranda is also a customer success advisor for organizations including CSM Practice and the University of San Francisco School of Management.
Areas of Expertise
Hiring and Running Support Maranda has built support teams of up to 60 representatives and can advise on hiring for and running support and technical support functions. When she led Support Services at LendingClub, her team fielded over 4,000 contacts per day.
Hiring and Running Implementation Maranda has built and overseen onboarding and implementation teams and can advise on recruiting for the role and building out the function.