Rod Cherkas is the CEO of HelloCCO, a consulting firm that partners with Chief Customer Officers and their leaders at fast-growing companies to develop, execute and scale their post-sale functions. He’s previously served as VP of Global Professional Services at Gainsight, SVP of Customer Success at Narvar, Global VP of Customer Success at Marketo, CCO at Sequoia, and Vice President of Customer Care at RingCentral. Rod’s expertise spans all post-sales functions, including success management, product support, professional services, education, and partner management.
Areas of Expertise
Customer Onboarding and Implementation OfferingsRod can help you create scalable onboarding experiences and implementation offerings to accelerate time to value and expand adoption.
Delivery Partner Programs and Success ManagementRod can help you design delivery partner programs to expand their implementation capacity, support larger clients, and improve profit margins.
Customer and Partner Education ProgramsRod can help you build Education strategies and offerings that enable fast-growing businesses onboard, engage, and retain their customers at scale.
Revenue Retention and ExpansionRod can help you design and implement data-driven approaches to increase net retention rates by reducing churn and capitalizing on expansion opportunities.
Post-sale Operational Efficiency and ProfitabilityRod can help you streamline and scale your post-sale operations to optimize productivity, improve profitability and maximize shareholder value.