Solutions Engineering Leader with experience at B2B software companies with 9-500+ employees
Joe is the Director of Solutions Engineering at Qualified.com, a conversational marketing tool that integrates with Salesforce. He previously managed solutions engineering at Optimizely, where he built and led a team of 6 solutions engineers.
Areas of Expertise
Building a Solutions Engineering FunctionJoe has the experience of being the first and only SE, and can advise on building out the key capabilities of the function, including demoing, creating technical documentation and technical blog content, early-stage customer onboarding.
Growing an SE TeamJoe has hired SEs of all ranges in experience, from brand new to 8+ years in the role. He can advise on how to properly train new employees efficiently as well as how to keep tenured employees engaged and productive.
Technical DocumentationJoe can advise companies on creating technical documentation, for both internal and external audiences, including content technical blogs.
Building a Demo EnvironmentDemoing is a key solutions engineering capability, and Joe can advise on creating a demo environment for the sales team within the company’s own application.