Jen Flanagan is Director of Sales Operations at Ordergroove, a relationship commerce software company. She previously managed Salesforce for Bank of America Merchant Services as a VP of Business Information and at Yodle, an online marketing platform, where she was Operations Director. Jen has experience building Salesforce instances around sales, marketing, and service team processes, from first-time build-outs to high-complexity instrumentations.
Areas of Expertise
Sales OperationsJen can advise on sales operations beyond Salesforce including rep training and compensation management.
Marketing Process DesignWhen it comes to marketing ops, the stack almost always needs to expand beyond Salesforce to including marketing automation and data tools. Jen can consult on designing lead management processes and building the tech infrastructure to support it.
Service Process DesignJen can help teams who want to use Salesforce for customer support, success, and implementation think about how to develop the right processes for their business within their Salesforce instance.