Emilia D’Anzica, MBA, PMP, is the founder of GrowthMolecules, a management consulting firm focused on custoEmilia D’Anzica, MBA, PMP, is the founder of GrowthMolecules, a management consulting firm focused on customer success and customer marketing. She was previously Chief Customer Officer at Copper and Vice President of Customer Engagement at WalkMe, leading customer success, support, training, renewals, community, and account growth. Emilia is a serial board advisor, executive coach, and globally recognized as a top 25 leader in Customer Success. She is an author and keynote speaker who strives to inspire her audience with storytelling from the trenches.
Areas of Expertise
CS Org Structure and Capacity ModelingAdvising on team structure, roles, responsibilities, and job descriptions across the sub-functions of customer success, including success, support, and customer marketing.
Building CS PlaybooksHelping companies design the right- success plans for tech-touch, mid-touch, and high-touch segments.
CS Data and TechnologyEstablishing customer and revenue data consistency and accessibility, as well as advising on tech stack adjustments that allow for business insights and team maturity.