Maranda Dziekonski

Maranda Dziekonski
Customer Success Leader with experience at B2B and B2C software companies from 10-500 employees, specializing in early to mid-stage startups.

Maranda is currently the Senior Vice President of Customer Success and People Operations at Swiftly, a provider of enterprise software for transit agencies. She’s previously built customer success from scratch four times, growing teams of up to 15-20 CSMs. Maranda has worked at companies like Lending Club, HelloSign, Castlight Health, and Pared. Maranda is also a customer success advisor for organizations including CSM Practice and the University of San Francisco School of Management.

Guides

Maranda Dziekonski is currently the Senior Vice President of Customer Success and People Operations at Swiftly, and has previously led customer success and support teams at Lending Club and HelloSign. In this guide, she describes the CSM role, where to look for candidates, and how to screen for judgement, proactive mindset and communication skills in interviews.

Other Areas of Expertise

1
Hiring and Running Support
Maranda has built support teams of up to 60 representatives and can advise on hiring for and running support and technical support functions. When she led Support Services at LendingClub, her team fielded over 4,000 contacts per day.
2
Hiring and Running Implementation
Maranda has built and overseen onboarding and implementation teams and can advise on recruiting for the role and building out the function.

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