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Maranda Dziekonski
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Customer Success Leader with experience at B2B and B2C software companies from 10-500 employees, specializing in early to mid-stage startups.
Maranda is currently Senior Vice President of Customer Success at HourWork, helping companies recruit and retain their hourly employees. She’s previously built customer success from scratch four times, growing teams of up to 15-20 CSMs. Maranda has worked at companies like Swiftly, Lending Club, HelloSign, Castlight Health, and Pared. Maranda is also a customer success advisor for organizations including CSM Practice and the University of San Francisco School of Management.

Optimizing Your Support Function
Maranda Dziekonski is currently the Vice President of Chief Customer Officer at Swiftly, and has previously led customer success and support teams at Lending Club, HelloSign, Castlight Health, and Pared. In this guide, she outlines how to set up and tier a customer support function, including how to divert support queries to self-serve channels, and how to work with product and tech teams on bug management.
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Optimizing Your Support Function
Maranda Dziekonski is currently the Vice President of Chief Customer Officer at Swiftly, and has previously led customer success and support teams at Lending Club, HelloSign, Castlight Health, and Pared. In this guide, she outlines how to set up and tier a customer support function, including how to divert support queries to self-serve channels, and how to work with product and tech teams on bug management.
Read Now
Hiring Customer Success Managers
Maranda Dziekonski is currently Chief Customer Officer at Swiftly, and has previously led customer success and support teams at Lending Club and HelloSign. In this guide, she describes the CSM role, where to look for candidates, and how to screen for judgement, proactive mindset and communication skills in interviews.
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Areas of Expertise

1.
Hiring and Running Support Maranda has built support teams of up to 60 representatives and can advise on hiring for and running support and technical support functions. When she led Support Services at LendingClub, her team fielded over 4,000 contacts per day.
2.
Hiring and Running Implementation Maranda has built and overseen onboarding and implementation teams and can advise on recruiting for the role and building out the function.

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